Refund policy

Return Policy

We have a no return / no exchange policy, except in case of damaged products.

Damaged Products

Returns are accepted only if the product received is damaged.
No returns will be accepted for reasons such as wrong size, color preference, or change of mind.

Unboxing Video Required

An unboxing video is mandatory for all return requests.
The video must:

• Be recorded from the moment the package is opened

• Clearly show the product and the damage

• Be continuous and unedited

Without an unboxing video, return requests will not be accepted.

Reporting a Damaged Item

• Damage must be reported within 24 hours of delivery

• Customers must share:

  • Order ID

  • Unboxing video

  • Clear images of the damaged product (if required)

Return Approval

All return requests are subject to verification and approval.
Only the damaged piece should be returned in its original packaging after approval.

Non-Returnable Items

• Products without an unboxing video

• Products reported after 24 hours of delivery

• Products that are used, washed, or tampered with

Final Decision

Little Star Garments reserves the right to approve or reject any return request based on the provided evidence.